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Order Cancellation/Modification Policy 

  • Customers have 8 hours after the order is placed to request cancellation or modification. 
  • Requests received outside of this timeframe are not guaranteed accommodation. 
  • We do offer expedited shipping for additional fees, but only through direct email requests. 
  • Please send any and all shipping/order requests as quickly as possible after placing your order to az@azperfumes.co and be sure to reference your order number in the subject line of the email for faster turnaround time. 
  • Once an order has been assigned a tracking number, it cannot be cancelled. 
  • Please be aware that our offices are open Mon-Fri 9am-5pm and closed on weekends/holidays or during inclement weather when it is unsafe to travel. 

 

Shipping Policy 

  • Our standard processing times are 10-14 business days, which does NOT include the date of purchase, weekends, or public holidays. 
  • Occasionally, during very heavy sales periods (such as those around major public holidays, Vault openings, or highly anticipated new release dates) our processing time can extend beyond 5 business days. 
  • If your order is placed during heavy sales periods, you may refer back to the website main page or contact support for the most up-to-date processing timeframes. 
  • You will receive a confirmation e-mail when your order is placed, as well as when your order ships. The shipping email will contain carrier and tracking information. 
  • Packages valued at $250 USD or more will require an in-person signature for delivery. 
  • Most packages are delivered to the mailbox or front door of the address provided; However, it is ultimately up to the courier to determine final delivery.